INTRODUCTION.
At Yakura, we are committed to providing our customers with high-quality products and exceptional service. Our Refund Policy is designed to ensure that our customers are satisfied with their purchases, while also protecting the integrity of our products and services. Please read this policy carefully to understand your rights and obligations regarding refunds.
REFUND PERIODS.
Unless otherwise specified, you are eligible for a full refund if your request is made within 60 days of your purchase date. This refund is contingent upon your account being in good standing.
ELIGIBILITY FOR REFUND.
To qualify for a refund, your account must be in good standing at the time of the request. An account is considered to be in good standing if you have not engaged in any of the following behaviors:
- Frequent Abuse of the Refund Policy: This includes excessive refund requests that suggest misuse of the refund process.
- Reselling Products in Violation of These Terms: If you have resold or attempted to resell any of the products purchased from Yakura in a manner that violates these Terms, your refund request may be denied.
- Violation of Other Sections of These Terms: If you have violated any other provisions of these Terms and Conditions, your account may be considered not in good standing.
- Fraudulent, Deceptive, or Harmful Behavior: Any behavior deemed fraudulent, deceptive, or harmful, as determined in Yakura's reasonable discretion, will result in the denial of a refund.
REFUND PROCESS
To request a refund, please submit your request through the designated customer support channels. Your request must include:
- Your order details, including the order number and the product(s) in question.
- A brief explanation of the reason for your refund request.
Refunds will generally be processed within 7-10 business days from the date your request is approved.
Approved refunds are returned to your original payment method.
APPLICATIONS PUBLISHED BY INDEPENDENT DEVELOPERS.
Some applications sold on Yakura are built, hosted, and operated by independent developers rather than by Yakura. Where that is the case, the publisher is named on the application’s store page and again at checkout.
Your refund is still with us. Yakura is the merchant of record for those sales. You buy from Yakura, and this Refund Policy — not the publisher’s — governs whether a refund is issued and how. Send your request to us using the details below. You do not need to approach the publisher to obtain a refund, and a publisher cannot grant or refuse one on our behalf.
Ask the publisher first for anything that is not a refund. Faults, missing features, data export, and problems inside the application itself are handled by the publisher, whose support link is on the store page. Yakura does not host these applications and does not hold the data inside them, so in most cases we cannot resolve such issues ourselves.
If a third-party application is withdrawn or stops working. Our agreement with each publisher requires them to keep serving customers who have already purchased the application for at least twelve (12) months after that publisher leaves the Platform. If that does not happen, contact us. Where your request falls outside the refund period set out above, we will consider it as an exception under this policy, taking into account how long you had the use of the application. Yakura cannot operate an application in its publisher’s place, so a refund considered under this policy is the remedy Yakura offers; see the THIRD PARTY APPLICATIONS section of the Terms and Conditions. Nothing in this section limits your rights under applicable consumer protection legislation.
NON-REFUNDABLE PRODUCTS.
Certain products may be explicitly designated as non-refundable. These products will be identified clearly at the time of purchase, and refunds will not be issued under any circumstances.
REFUND EXCEPTIONS.
Yakura reserves the right to make exceptions to this Refund Policy, at its sole discretion, in special circumstances. If you believe your case warrants an exception, please reach out to our customer support team for further assistance.
ABUSE OF REFUND POLICY.
Yakura reserves the right to deny refunds to customers who engage in behavior that abuses the refund process or violates the spirit of this policy. Such behavior may include, but is not limited to:
- Submitting multiple refund requests for the same or different products without reasonable justification.
- Making refund requests after having received the product or service for an extended period.
- Engaging in behavior that Yakura deems harmful, deceptive, or contrary to the best interests of the company and its customers.
Customers who engage in such behavior may have their accounts permanently suspended or terminated, and they will no longer be eligible for any future refunds.
FINAL DETERMINATION.
The final determination regarding eligibility for a refund will be made by Yakura in its sole discretion, based on the information provided in your request and any additional circumstances that Yakura deems relevant.
CHANGES TO THIS POLICY.
Yakura reserves the right to update or modify this Refund Policy at any time, without prior notice. Any changes to this policy will be reflected on this page. Please review this Refund Policy periodically to stay informed of any changes.
By making a purchase from Yakura, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.
CONTACT US.
If you have any questions or concerns regarding this Refund Policy, please contact Yakura’s customer support team at yakuraapp@gmail.com. We are here to assist you and ensure that your experience with Yakura is a positive one.